Q: Is buying online safe?
Yes, we use ‘Secure Socket Layer’ (SSL) technology to encrypt your payment card to ensure your details are safe.
Q: How can I place an order?
Orders can be placed online via our easy to use website, by clicking on the add to basket button next to the product you want to purchase; the next step is to pay for your item via clicking on the checkout button and entering your personal information and credit card details into our safe and secure server.
Q: What methods of payment do you accept?
We accept Mastercard, VISA and Interswitch Verve cards. When you place your order on our website, these options are displayed and you can choose an option that is suitable for you.
Q: How long do you take to deliver?
Goods placed online will be delivered within 2-7 workings days of acceptance of order. If the agreed delivery date cannot be met, you will be notified and given the opportunity to agree a new delivery date or cancel the order.
Q: I have received my order but the wrong item was delivered to me
Please call or send us an email to schedule a retrieval of the item. For the item to be returned, it must be in an ‘as new’ state with all the seals and tags intact.
Q: What is preciselightingstore.com’s return policy?
Please refer to the return policy
Q: How do I register?
To join online, simply register for an account at http://www.preciselightingstore.com/my-account, completing the details on your account page.
If you already have an account at preciselightingstore.com simply log in and update your details on your account page, you will need to provide an email and home address to complete registration.
Q: I have forgotten my password what do I do?
If you have forgotten your password or would like to reset it, or if you need to make any changes to your personal details, visit http://www.preciselightingstore.com/my-account